DAMAGED/INCORRECT ORDER Customer Support

Due to the hygienic nature of human hair products, all sales are final.

We cannot accept returns on products that have been:

  • Opened

  • Worn

  • Installed

  • Combed

  • Brushed

  • Washed

  • Colored

  • Bleached

  • Chemically processed

  • Cut

  • Altered

  • Removed from the original packaging

Please inspect your order before opening or altering the product.

Returns, refunds, or exchanges are not accepted unless:

  • You received the wrong item, or

  • Your order arrived damaged.

To be eligible for review, you must contact us within 48 hours of delivery.

Approved claims will be resolved at our discretion through a replacement or refund.

Please allow 1–2 business days for a response.